Things to try before putting in ticket

To help us resolve your issue as quickly as possible (and often without needing a ticket at all), please complete these steps first:

1. Search our resources

• Check the Knowledge Base / Help Center / FAQs for your exact issue.
• Review any recent announcements or status updates.

2. Quick troubleshooting (try these in order)

1. Refresh the page or app.
2. Clear your browser cache & cookies (or try Incognito/Private mode).
3. Log out completely, then log back in.
4. Try a different browser (Chrome, Firefox, Edge, Safari) or device.
5. Restart the app/program or reboot your device.
6. Update your browser/app to the latest version.
7. Verify your internet connection is stable (test speed if possible).

3. Check with others

• Ask a teammate or colleague if they’re seeing the same problem (it may be a widespread issue we’re already working on).

4. Gather details (this will save time if you still need to submit a ticket)

• Exact error message or screenshot(s)
• Step-by-step instructions to reproduce the issue
• Browser/device/OS version
• When it started and what you were doing
• What you expected vs. what happened

If the issue still isn’t resolved after these steps, go ahead and submit a ticket. Including the details above will help us diagnose and fix it much faster—thank you! ?